1. The patient has the right to dignified, attentive and respectful care provided by all healthcare professionals, without prejudice of race, religion, skin color, age, gender, diagnosis or any other form of discrimination.
2. The patient has the right to be identified by his name and last name. He/she shall not be called for his/her disease name, health insult or other generic form or any inappropriate, derogatory or prejudicial form.
3. The patient has the right to obtain immediate and timely support from the staff member present at the site in order to improve his/her comfort and wellbeing.
4. The patient has the right to identify the professional through his badge, which shall include complete name, job and position, which should be visibly worn as part of the uniform of each professional category.
5. The patient has the right to demand the use of strictly sterilized material or disposal material properly handled according to the hygiene and infection prevention rules edited by the relevant agencies and included in the Hospital Infection Control Program of the Ministry of Health.
6. The patient has the right to receive clear, simple, and understandable information – adapted to his/her cultural background – about the diagnoses and management approaches, what may result from them, duration of treatment, site of pathology, whether anesthesia is required, which instruments will be used and which body parts will be affected by the procedures.
7. The patient has the right to be told whether the treatment or the diagnosis is experimental or object of research studies, whether the benefits to be obtained are proportional to the risks, and whether there is likelihood of modifying pain and sufferings status and the progression of the disease.
8. The patient has the right to consent or refuse to undergo experimental or research protocols. If the patient is unable to express his will, the consent should be given in writing by family members or responsible people.
9. The patient has the right to consent or refuse diagnostic or therapeutic procedures to be performed as part of his treatment. He should consent in a free, voluntary and informed way, after receiving the necessary information. If there are significant modifications in the initial health status or the cause for which the consent was given, it should be renewed. In confirmed cases of conscious inability to manifest, the patient should be duly represented.
10. The patient has the right to revoke the previously given consent at any time by free, conscious and informed decision and shall not be subject to any moral or legal sanctions.
11. The patient has the right to have a legible medical chart that may be accessed, as provided by the legislation in force and the rules set by the Hospital. The chart should contain complete identification, history, physical examination, complementary tests and results, diagnostic hypotheses, definite diagnosis, performed procedures or treatments, daily progression notes and medical prescriptions, as well as clear identification of each professional who has provided care, all in an organized fashion and complying with the documentation standardized by the hospital.
12. The patient has the right to get, whenever asked, any and all information concerning the medication that is being administered.
13. The patient has the right to get prescriptions with generic names of medication and not their codes. The prescriptions should be typed, printed or in legible handwriting, in addition to having the signature and stamp containing the Council Number of the responsible professional.
14. The patient has the right to be informed about the origin of the blood or blood products used for transfusion, the confirmed serology tests that have been performed and their expiration dates.
15. The patient has the right – in case he/she is unconscious – to have notes in the chart about medication administration, blood or blood products that have been used in the treatment, including origin, type and expiration date.
16. The patient has the right to safety and physical integrity, respecting the defined resources and safety procedures and the Hospital facility.
17. The patient has the right to access detailed statement of hospital accounts referring to treatment expenses, including exams, medication, hospitalization and other medical procedures, as well as the table of fees and hospital services provided by the Hospital, depending on whether the patient has healthcare plan or insurance, or uses private services.
18. The patient has the right to confidentiality of his/her secrets, within the principle of professional confidentiality, provided that it does not result in risks to third parties or to public health. Patient’s confidential information comprises everything that, even if unknown by the patient, may be accessed by healthcare professionals through information obtained in the patient history, physical examination, lab tests and radiology exams.
19. The patient has the right to his/her privacy by been seen in a reserved area by professionals who safeguard his/her privacy.
20. The patient has the right to receive visits of friends and family members at times that do not hinder the regular activities of professionals, according to the rules and regulations in place in the Hospital.
21. The patient who is a child or adolescent has the right to have a full-time parent or responsible person with him throughout the whole length of hospital stay; the name of the parent or authorized accompanying person should be known by the team and documented in the chart.
22. Elderly patient, over the age of 60 years, has the right to immediate preferential care, respecting the emergency/ urgency demands, and has the right to have an accompanying person, unless if the attending physician understands that it is not possible to have an accompanying person and justifies it in writing; the name of the authorized accompanying person should be known by the professional team and documented in the chart.
23. The patient has the right to have his spiritual and religious belief respected and to have or refuse moral, psychological, social and religious support.
24. The patient has the right to a dignified and serene death, and he/she may decide himself/herself (if fully alert) or his/her family or responsible person for a site or type of follow-up or whether the patient wants to undergo painful and extraordinary treatments to prolong the life.
25. The patient has the right to dignity and respect even after death. Family members or responsible people should be informed immediately after the death.
26. No organs shall be collected from the patient’s body before his/her previous authorization or his/her legal representative’s authorization in case of confirmed inability to manifest his/her own will.
27. The patient has the right to be informed about these rights, the norms and regulations of the Hospital and to communicate with the Hospital leaders and executives to collect information, pose questions and submit complaints.